Information architecture

I took what I learned in my graduate studies, combined with independent study (specifically the polar bear book), and attempted an information architecture for this site. View...

Help authoring

Helping a user reach a goal is at the root of technical communication. This section contains samples of online help systems and procedures using different authoring tools such as oXygen XML Editor, Robohelp, Madcap Flare, and others. ‎View...

Articles and papers

This section contains online articles as well as articles intended for print. It also includes papers written for graduate courses. View...

Design

Use of design in technical communication can mean document or website layout, how the topics of a help system are linked and accessed, or even the final aesthetic presentation. In the end it's all about designing for usability. View...